7:45 am — 8:30 am | Registration & Breakfast

Located in the Main Ballroom. Get checked in and help yourself to some coffee and light breakfast snacks — and say hello to colleagues new and old.

8:30 am — 8:45 am | President’s Welcome

Located in the Main Ballroom. President/CEO Noah Schwartz kicks off the day with a welcome message. Read Noah’s bio here.

8:45 am — 9:15 am | Employee of the Year Awards & Employee Service Awards

Located in the Main Ballroom. Presented by Tony Ramirez and Patricia Garner. Read Tony’s and Patricia’s bio here.

9:15 am — 9:45 am | Family Grant Awards

Located in the Main Ballroom. Presented by Jack Gardner. Read Jack’s bio here.

9:45 am — 10:00 am | Break

10:00 am — 11:00 am | Tracks — Session 1

Click the + signs below to see the track descriptions and room locations.

SCHEDULE

en Español

  • Join the Maintenance Mania Challenge and test your maintenance skills in a competition against Regional Managers, Property Managers and Maintenance Staff alike. Then join the Pinewood Derby competition: Are You Ready!!!! Are you Steady!!!! Go Grease Lightning!!!!! Do you have the skills to have the fastest car on the track and are you prepared to take on the challenge!! If so let's race.

    Located in Salon Pike 1-2

    Presented by HD Supply

  • New Photo Requirements for Move-in, Make-Ready, and Move-out Inspections. Learn about the tips and tricks to navigate the new photo requirements as well as conduction a thorough inspection. This is a great track for both Maintenance and Property Managers, and any other employees who conduct inspections.

    Located in Bixby 4

    Presented by Frank Tulp, Taylor Upchurch. Read Frank’s and Taylor’s bio here.

  • Using the knowledge, expertise and experiences of our staff, partners, and leaders to collaborate, increase productivity and solve issues. This track expands upon previous presentations by Christina Pagkalinawan on PSH Partnerships with Services.

    Located in Bixby 3

    Presented by Christina Pagkalinawan. Read Christina’s bio here.

  • Get ready to elevate your knowledge and test your understanding of compliance in an interactive way! In this unique training course, we're combining the excitement of the classic game show "Jeopardy" with the essential and new concepts of compliance. Whether you're a seasoned professional or new to our world of compliance, this course is designed to enhance your understanding of HUD rules, TCAC requirements , and more. So, let the games begin! Prepare to engage, learn, and have fun as we embark on this thrilling journey through the world of compliance. Are you ready to play? Let's get started!

    Located in Pike 3

    Presented by Ricardo Pacheco. Read Ricardo’s bio here.

  • Every person carries a story shaped by the places, people, and experiences that have formed them. In this interactive session, participants will engage in George Ella Lyon’s “I’m From” activity—an invitation to reflect on identity and share the richness of personal history through poetry. Together, we will listen, honor, and celebrate the diverse experiences that make up our JSCo community. By the end of the session, participants will leave with a deeper sense of connection to themselves and to one another, strengthening our shared commitment to a workplace where every voice is valued and every story belongs.

    Located in Broalind 2

    Presented by Tai Wright & Peter Purtell

    Read Tai’s and Peter’s bio here.

  • This session will provide an in-depth overview of NTN usage, focusing on access, user responsibilities, and best practices for ordering reports. Participants will gain insight into how accurate data entry impacts results, how to read and interpret reports, and how to detect potential fraud—including common applicant schemes such as CPNs and falsified documents. We will also cover reporting procedures, recent CA2493 updates, and the latest initiatives NTN is undertaking for JSCo. The session will conclude with a Q&A, followed by a special YARDI/NTN integration break-out for properties currently using this process.

    Located in Broalind 1

    Presented by Justin Rhinesmith and Sean Rhinesmith of NTN. Read persenter’s bio here.

  • All About Open Enrollment

    Planning to enroll in benefits for 2026? This session is for you!!

    ✔️ Learn everything you need to know about

    ✔️ Open Enrollment

    ✔️ Get answers to your benefits questions

    ✔️ Pick up helpful reference materials

    ✔️ Qualified employees MUST complete open enrollment by November 11, 2025.

    Don't miss this opportunity to get informed and ready for the new benefits year!

    Facilitator: Annie Gray/Lana Choi
    Read facilitator’s bio here

11:00am — 11:15 pm | Break

11:15 pm — 12:15 pm | All in All Heard Team Building

Located in the Bixby 3&4. Presented by Jacquelyn Mejia. Read Jackie’s bio here.

12:15 pm — 12:30 pm | Break - Lunch Setup

12:30 pm — 1:25 pm | Lunch

Located in the Main Ballroom.

1:25 pm — 1:30 pm | Maintenance Mania & Pinewood Derby Prizes

Located in the Main Ballroom. Presented by Margaret Miller. Read Margaret’s bio here.

1:30 pm — 2:15 pm | Heads Up Remix

Located in the Main Ballroom. Presented by Jacquelyn Mejia. Read Jackie’s bio here.

2:15 pm — 2:35 pm | Tribute to Steve McElroy and Mari Tustin

Located in the Main Ballroom. Presented by Tony Ramirez. Read Tony’s bio here.

2:35 pm — 2:50 pm | Break

2:50 pm — 3:50 pm | Tracks — Session 2

Click the + signs below to see the track descriptions and room locations.

3:50 pm — 4:05 pm | Break

4:05 pm — 4:20 pm | Group Chorus

Located in the Main Ballroom. Presented by Jaquelyn Mejia. Read Jack’s bio here.

4:20 pm — 4:35 pm | Conference Evaluation

Located in the Main Ballroom. Conference evaluation - Click here.

4:35 pm — 4:45 pm | Break - Reception Setup

4:45 pm — 7:00 pm | Reception and Dance

Located in the Main Ballroom. Enjoy 360 photo booth, raffles, food and drinks.

  • Join the Maintenance Mania Challenge and test your maintenance skills in a competition against Regional Managers, Property Managers and Maintenance Staff alike. Then join the Pinewood Derby competition: Are You Ready!!!! Are you Steady!!!! Go Grease Lightning!!!!! Do you have the skills to have the fastest car on the track and are you prepared to take on the challenge!! If so let's race.

    Located in Pike 1-2

    Presented by HD Supply

  • "Come on Down to the Price is Right!"  10 individuals will get a chance to compete and show off their knowledge of maintenance items and their corresponding pricing as they compete for 2 Super Prizes after spinning the money wheel.  All participants leave a winner!

    Located in Pike 3

    Presented by Bicente Campos & Jacquelyn Mejia

    Read Bicente’s and Jackie’s bio here.

  • Managers! Want to learn how to track staff performance (positive and constructive) by using Microsoft in real-time to avoid delays in the feedback loop?! You will learn tips on HOW and WHEN to track performance in preparation for Annual Performance Reviews, for writing an Opportunity for Success (OFS) when needed, and how to give feedback consistently. It is a best practice to offer regular feedback to your team members year-round and to use electronic tracking (forms and folders on our secure drives) rather than handwritten logs and notes. We will give clear examples on how to use a meeting agenda, meeting notes, and email follow-ups in Outlook to help with communication and performance management.

    Located in Broalind 2

    Presented by Lana Choi, Annie Gray

    Read Lana’s and Annie’s bio here.

  • Employees who work with the public often face challenges, including aggressive or frustrated people, and must use a broad range of skills to provide support. This requires understanding the sources of conflict, responding professionally, and setting appropriate boundaries. Recent events remind us of the need to create space for differing opinions. Even in strong disagreement, we must recognize others’ humanity and practice tolerance, respect, and thoughtful communication. Every voice deserves to be heard, and diverse perspectives can be shared without allowing conflict to escalate into hostility. Join Hector Alvarez as he addresses:

    • The dynamics of confrontation

    • Strategies for emotional and physical boundaries

    • Personal and workplace safety strategies

    • Factors that escalate interactions

    • Tolerance of differing opinions and respectful engagement

    This training will equip employees to navigate difficult interactions, support clients, and foster a workplace culture where respectful dialogue thrives, even when opinions differ.

    Located in Bixby 3

    Presented by Hector Alvarez

    Read Hector’s bio here

  • All About Open Enrollment

    Planning to enroll in benefits for 2026? This session is for you!!

    ✔️ Learn everything you need to know about

    ✔️ Open Enrollment

    ✔️ Get answers to your benefits questions

    ✔️ Pick up helpful reference materials

    ✔️ Qualified employees MUST complete open enrollment by November 11, 2025.

    Don't miss this opportunity to get informed and ready for the new benefits year!

    Facilitator: Annie Gray/Lana Choi
    Read facilitator’s bio here